Privacy Policy

VACD. INC DBA Chem-Dry of Richmond

Effective Date: March 15, 2024

A. Introduction

VACD. INC DBA Chem-Dry of Richmond ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you interact with our business, including through our website, SMS messaging, and booking communications.

B. Information We Collect

We may collect the following personal information when voluntarily provided:

Full name

Service address

Phone number

Email address

C. How We Use Your Information

We use the information we collect to:

Schedule and confirm service appointments

Send appointment reminders and service-related communications via SMS and email

Respond to inquiries and provide customer support

Improve our services

D. SMS Messaging & Consent

By providing your phone number and opting in, you consent to receive SMS text messages from Chem-Dry of Richmond related to:

Appointment booking confirmations and reminders

Follow-up communications regarding your service

Responses to inquiries you initiate

Message frequency varies. Message and data rates may apply.

To opt out at any time, reply STOP to any message. For help, reply HELP or contact us at [email protected].

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

E. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

Service providers who assist in operating our business or servicing you (e.g., scheduling and communication platforms)

Legal compliance when required by law or in response to lawful requests by public authorities

F. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

G. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at [email protected].

H. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure.

I. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.

J. Contact Us

VACD. INC DBA Chem-Dry of Richmond

Email: [email protected]